Our main printer is currently down, and we are waiting on replacement parts that are expected to arrive within 3–5 business days. This was completely unexpected, and we are doing everything in our power to get back up and running as quickly as possible.

During this time, all open orders that require printing will experience a delay. We know this is not ideal, and we sincerely apologize for the inconvenience. Please know that this is not something that normally happens, and our team is feeling the stress right along with all of you. We care deeply about our turn-around times and customer experience, and we appreciate your grace and patience more than you know.

As a thank-you for your understanding, every impacted order will receive freebies as a small token of our appreciation and an apology for the delay.

At this time, we will not be accepting any new orders that require printing until we are fully operational again. This will help ensure we don’t fall further behind and can give your orders the quality and attention they deserve.

Thank you so much for standing with us through this unexpected bump in the road. We value you, we appreciate you, and we can’t wait to get back to printing gorgeous transfers for you very soon.

If you have any questions about an existing order, please feel free to reach out — we’re here for you!

With love & appreciation,
Divine CuteTeez Team